Survey Ranks Mortgage Customer Satisfaction
J.D. Power and Associates released a new study of customer satisfaction for primary mortgage borrowers in the U.S. The study revealed some interesting reasons for satisfaction or non-satisfaction with a mortgage originator.
Homeowners ranked USAA Federal Savings Bank the highest in customer satisfaction when it comes to the service of a primary mortgage, according to the survey.
The customer satisfaction was calculated in four areas: the administration of the account, the billing process, the payment process and the process of contacting the mortgage servicer.… Continue reading ...



